Xcobean Systems Limited

1. About Xcobean

Xcobean Systems Limited is a technology solutions company headquartered in Nairobi, Kenya, with a regional presence in Kigali, Rwanda. We deliver unified communications, cloud infrastructure, cybersecurity, and managed IT services to businesses across East Africa –from growing SMEs to large enterprise.

Mission

To deliver reliable, expertly managed technology solutions that help African businesses communicate better, operate more securely, and scale with confidence.

Vision

To be East Africa's most trusted technology partner, known for deep engineering expertise, purpose-built platforms, and an unwavering commitment to client success.

We operate our own Autonomous System (AS329239). a reflection of our investment in owning and operating real infrastructure, not simply reselling services from other providers.

We are builders, not just resellers. When off-the-shelf tools fall short, we develop proprietary platforms and custom integrations to solve the problems our clients actually face. Our team of engineers brings deep expertise across communications, cloud, security, networking, and software development.

2. What We Do

Unified Communications

Hosted PBX, SIP trunking, contact centers, video conferencing, and Microsoft Teams voice integration. 3CX Gold Partner.

Cloud Infrastructure

Private cloud IaaS, virtual machines, storage, automated snapshots, backup, and disaster recovery. on our own infrastructure.

Cybersecurity

Endpoint protection, next-gen firewall management, email security, vulnerability assessment, and continuous security monitoring.

Managed IT Services

24/7 infrastructure monitoring, helpdesk, patch management, and proactive infrastructure management with SLA-backed response.

Connectivity

Dedicated internet access, MPLS, inter-datacenter links, colocation services, and last-mile connectivity solutions.

Business Applications

CRM, ERP, productivity suites, workflow automation, and digital transformation consulting. Certified across leading platforms.

Web & Hosting

Web hosting, email hosting, domain registration, and SSL/TLS certificates. fully managed with 24/7 support.

Software Development

Custom applications, API integrations, automation tools, and bespoke monitoring platforms tailored to your operations.

Network Infrastructure

Enterprise switches, Wi-Fi 6 wireless, access point deployment, structured cabling, and network design.

Backup & Disaster Recovery

Cloud backup, bare-metal recovery, DR site hosting, replication, and business continuity planning.

3. Proprietary Technology

What sets Xcobean apart is that we build, not just resell. We develop proprietary platforms that give our clients capabilities no off-the-shelf product can deliver.

3CX Monitoring & Management Platform

A proprietary multi-tenant SaaS platform for monitoring and managing large-scale 3CX deployments from a single pane of glass. To our knowledge, no other 3CX partner on the African continent has developed anything comparable.

Real-Time Dashboards

Live system health, active call monitoring, trunk utilization, and extension status across all managed instances.

Contact Center Analytics

Queue wallboards, agent performance metrics, SLA tracking, and historical reporting with exportable data.

Automated Alerting

Configurable alerts for trunk failures, capacity thresholds, and service anomalies. delivered via email, SMS, or webhook with escalation chains.

Backup Automation

Scheduled backup management with integrity verification, retention policies, and security event monitoring.

The platform supports white-label deployment, allowing service providers and telcos to offer the platform under their own brand.

Unified Client Portal

A self-service portal integrating billing, cloud management, support tickets, traffic monitoring, and service management –giving clients full visibility into their services from a single interface.

Custom Integrations

We build bespoke tools for specific client needs: call center platforms, VoIP media gateways, browser-based calling solutions, billing system integrations, and workflow automation engines.

Open Source Contributions

Xcobean is an active contributor to open source projects, including contributions to major cloud orchestration platforms. We believe in giving back to the ecosystem that powers modern infrastructure.

4. Technology Partnerships

We maintain certified partnerships with leading global technology vendors, ensuring our clients receive solutions backed by the highest levels of vendor support and expertise.

Partner	Expertise
3CX	Gold Partner. Hosted PBX, contact center, SIP trunking
Cisco	Networking, switching, wireless, Webex, Meraki, Umbrella
Microsoft	Microsoft 365, Azure, Teams voice integration
Google	Google Workspace, Google Cloud Platform
Zoho	Full Zoho suite. CRM, Books, Desk, and 40+ products
Sophos	Next-gen firewalls, endpoint protection, email security
ESET	Endpoint security, server protection, threat intelligence
Acronis	Cloud backup, disaster recovery, cyber protection
Yeastar	IP PBX hardware, cloud PBX, VoIP gateways
D-Link	Enterprise networking, managed switches, wireless
Ruckus (CommScope)	Enterprise Wi-Fi, network switches, venue analytics
Freshworks	Customer support, ITSM, CRM
DigiCert	SSL/TLS certificates, PKI, code signing
Dropbox	Cloud storage, file sync, team collaboration

We also hold memberships with AFRINIC (Regional Internet Registry) and local internet exchange points.

5. Infrastructure & Reach

We do not rely on third-party cloud platforms for our core operations. We own and operate our own infrastructure –giving us full control over performance, security, and availability.

Autonomous System	AS329239 with BGP peering at local and regional exchange points
Datacenter Presence	iColo MBA2 (Mombasa), iColo NBO1 (Nairobi), EADC (Nairobi), PAIX (Nairobi)
Disaster Recovery	Geographically separated DR site in Mombasa
Upstream Providers	Multiple tier-1 and regional providers for redundancy
Monitoring	24/7 infrastructure monitoring with automated alerting and escalation
Inter-DC Connectivity	Dedicated links between datacenter sites

6. Open Source & Community

Xcobean is committed to strengthening internet infrastructure across East Africa and contributing to the global open source ecosystem.

Open Source Contributor –Active contributor to major open source infrastructure projects
Public Software Mirrors –We host public mirrors serving East African developers and system administrators with fast, local access to open source software
Public DNS Infrastructure –We operate public DNS resolvers contributing to a more resilient and open internet
Internet Measurement –We contribute to global internet measurement and research projects, helping improve connectivity quality across the region
Regional Impact –Committed to improving internet infrastructure quality, accessibility, and resilience in East Africa

7. Why Xcobean

Builder Mindset

When off-the-shelf falls short, we build what you need. Our proprietary platforms are proof.

Local Expertise

Nairobi-based engineering team with rapid response times and deep understanding of the East African market.

Full Stack

From connectivity to applications. one provider for everything. No finger-pointing between vendors.

24/7 Operations

Round-the-clock monitoring and support with automated alerting and defined escalation procedures.

15+ Technology Partnerships

Certified across all major platforms. 3CX, Cisco, Microsoft, Google, Sophos, and more.

Own Infrastructure

Not dependent on third-party cloud providers. We own our AS, our servers, and our network.

8. Contact

Email	info@xcobean.co.ke
Phone	+254 20 790 2222
Website	xcobean.co.ke
Nairobi Office	11th Floor, Britam Towers, Hospital Road, Upper Hill, Nairobi, Kenya
Rwanda Office	Kigali Innovation City, Kigali, Rwanda