Engage in more meaningful conversations every day, across every channel, with every customer.
Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, Honda, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
Freshdesk is the leading customer support software. With Freshdesk, you can improve your customers’ happiness, reduce churn and get a complete picture of all customer interactions and support efforts.
Freshsales Suite is the perfect solution for marketers to work more efficiently. Make information organization and personalization easier, automate email campaigns, and be able to find more sales opportunities with this easy-to-use software.
It is an all-in-one solution for sales and marketing teams. It provides sales force automation, marketing automation, chat, and telephony to meet your goals in one solution.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months
Tired of managing multiple helpdesk software for different channels? Introducing Freshdesk Omnichannel, a smart help desk software that lets you use one single interface to manage customer interactions on email, chat, Facebook, Twitter, and phone.
Take care of your customers’ needs faster than ever before with 15+ integrations powered by AI & machine learning!Omnichannel, both for support as well as for marketing and product, offers your customers multiple, integrated touchpoints with which to interact with your product or service. This is instead of just one or two distinct methods of interaction, such as via email or over the phone (like you’d find with single or multichannel support).
Instead, your customers can use a variety of contact channels in order to reach out and engage with you: social media, live chat, phone, self-service, screen sharing, email and much more is right within their reach. Even better: it’s entirely integrated. So, instead of bouncing between siloed channels, there is no need for them to be redirected to another platform or send another email—it’s all right there.
Xcobean is an award-winning, trusted technology services provider.