3CX Live Chat

3CX Live Chat embeds a lightweight chat widget on your website that connects visitors directly to your sales or support team in real time. Unlike standalone chat tools, 3CX Live Chat is fully integrated with the phone system, allowing agents to seamlessly escalate a chat conversation to a voice or video call with a single click — no need for the visitor to dial a separate number or switch platforms.

The chat widget supports WhatsApp Business, Facebook Messenger, and Telegram alongside traditional web chat, giving customers the freedom to reach you on their preferred channel while agents manage all conversations from a unified inbox. Automated chatbot responses handle common questions outside business hours, capture lead information, and route conversations to the appropriate department.

For businesses focused on lead generation, 3CX Live Chat captures visitor details, assigns conversations to specific team members based on page URL or department, and logs all interactions for CRM synchronisation. Chat transcripts are automatically emailed to both the agent and the visitor, creating a searchable record of every customer interaction.

Xcobean configures 3CX Live Chat as part of every PBX deployment, including widget styling to match your brand, chatbot flow design, WhatsApp Business API connection, and integration with your existing CRM or helpdesk platform.