Zoho Suite Authorized Zoho Partner

Zoho Assist

Remote access and support software

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Zoho Assist is a cloud-based remote access and support solution that lets technicians connect to customer devices and remote computers securely, from anywhere. It supports attended remote support sessions where a customer shares their screen, and unattended access for managing servers, workstations, and kiosks without anyone present.

One-click session initiation through email or SMS invitations gets technicians connected in seconds. During sessions, features like file transfer, multi-monitor navigation, session recording, and remote reboot enable complete troubleshooting without on-site visits. The lightweight client requires no installation for attended sessions.

For IT managed service providers and internal IT teams, Zoho Assist's unattended access supports bulk deployment across hundreds of endpoints, scheduled maintenance windows, and diagnostic tools. It is a cost-effective alternative to TeamViewer and LogMeIn that integrates natively with Zoho Desk for seamless support ticket resolution.

Key Features

Attended remote support

Unattended remote access

File transfer

Session recording

Multi-monitor support

Reboot & reconnect

Bulk deployment

Zoho Desk integration

Pricing

Remote Support Standard

KES 1,560 /technician/month

KES 15,600/yr billed annually

Remote desktop access
File transfer
Multi-monitor navigation
Session recording
Instant chat

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Recommended

Remote Support Professional

KES 2,080 /technician/month

KES 20,800/yr billed annually

Everything in Standard
Unattended access
Reboot & reconnect
Custom branding
Session scheduling
Departments

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Frequently Asked Questions

Getting started is simple. Contact our team for a personalized consultation where we will assess your requirements, recommend the best configuration, and handle the entire setup and onboarding process. Most deployments are completed within 1-2 business days.

All our solutions include comprehensive support. You get access to our dedicated support team via email, phone, and WhatsApp during business hours. We also provide proactive monitoring, regular health checks, and access to our knowledge base. Extended 24/7 support plans are available for mission-critical deployments.

Absolutely. Our experienced team handles migrations regularly and will manage the entire process including data migration, configuration transfer, user training, and parallel running to ensure zero downtime. We create a detailed migration plan tailored to your specific environment.

We offer flexible payment options including monthly and annual billing. Payment can be made via bank transfer, M-Pesa, credit card, or purchase order for established accounts. Annual subscriptions typically include a discount. Contact our sales team for a customized quote.