Zoho Suite Authorized Zoho Partner

Zoho Assist

Remote access and support software

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Zoho Assist is a cloud-based remote access and support solution that lets technicians connect to customer devices and remote computers securely, from anywhere. It supports attended remote support sessions where a customer shares their screen, and unattended access for managing servers, workstations, and kiosks without anyone present.

One-click session initiation through email or SMS invitations gets technicians connected in seconds. During sessions, features like file transfer, multi-monitor navigation, session recording, and remote reboot enable complete troubleshooting without on-site visits. The lightweight client requires no installation for attended sessions.

For IT managed service providers and internal IT teams, Zoho Assist's unattended access supports bulk deployment across hundreds of endpoints, scheduled maintenance windows, and diagnostic tools. It is a cost-effective alternative to TeamViewer and LogMeIn that integrates natively with Zoho Desk for seamless support ticket resolution.

Key Features

Attended remote support

Unattended remote access

File transfer

Session recording

Multi-monitor support

Reboot & reconnect

Bulk deployment

Zoho Desk integration

Pricing

Monthly Yearly Save ~17%

Assist Remote Support Standard Plan

KES 10,800 /yr

USD 120/yr

KES 900 /mo

USD 10/mo

Get Started

Popular

Assist Unattended Access Standard Plan

KES 10,800 /yr

USD 120/yr

KES 900 /mo

USD 10/mo

Get Started

Assist Remote Support Professional Plan

KES 16,200 /yr

USD 180/yr

KES 1,350 /mo

USD 15/mo

Get Started

Assist Unattended Access Professional Plan

KES 16,200 /yr

USD 180/yr

KES 1,350 /mo

USD 15/mo

Get Started

Assist Remote Support Enterprise Plan

KES 25,920 /yr

USD 288/yr

KES 2,160 /mo

USD 24/mo

Get Started

Volume pricing available. Contact us for discounts on 5+ user licenses. All prices include local deployment support, onboarding, and priority assistance from our Nairobi team.

Frequently Asked Questions

Getting started is simple. Contact our team for a personalized consultation where we will assess your requirements, recommend the best configuration, and handle the entire setup and onboarding process. Most deployments are completed within 1-2 business days.

All our solutions include comprehensive support. You get access to our dedicated support team via email, phone, and WhatsApp during business hours. We also provide proactive monitoring, regular health checks, and access to our knowledge base. Extended 24/7 support plans are available for mission-critical deployments.

Absolutely. Our experienced team handles migrations regularly and will manage the entire process including data migration, configuration transfer, user training, and parallel running to ensure zero downtime. We create a detailed migration plan tailored to your specific environment.

We offer flexible payment options including monthly and annual billing. Payment can be made via bank transfer, M-Pesa, credit card, or purchase order for established accounts. Annual subscriptions typically include a discount. Contact our sales team for a customized quote.