Zoho Suite Authorized Zoho Partner

Zoho FSM

Field service management for mobile workforces

Get Started

Zoho FSM (Field Service Management) is a comprehensive platform for businesses that dispatch technicians, engineers, or service personnel to customer locations. It manages the entire field service workflow from work order creation and technician dispatch to on-site service delivery and invoice generation.

Intelligent scheduling assigns the right technician based on skills, location, availability, and travel time. Technicians receive job details, customer history, and navigation on their mobile app. On-site, they can update job status, capture photos, collect signatures, log parts used, and generate invoices — all without paperwork.

For service-based businesses in East Africa — HVAC, plumbing, IT support, equipment maintenance — Zoho FSM provides visibility into field operations that was previously impossible. Managers track technician locations in real time, monitor SLA compliance, and analyse service metrics to optimise routes and improve first-time fix rates.

Key Features

Work order management

Intelligent dispatch & scheduling

Mobile app for technicians

GPS tracking & route optimisation

On-site invoicing & payments

Parts & inventory tracking

Customer signature capture

Service analytics & SLA tracking

Frequently Asked Questions

Getting started is simple. Contact our team for a personalized consultation where we will assess your requirements, recommend the best configuration, and handle the entire setup and onboarding process. Most deployments are completed within 1-2 business days.

All our solutions include comprehensive support. You get access to our dedicated support team via email, phone, and WhatsApp during business hours. We also provide proactive monitoring, regular health checks, and access to our knowledge base. Extended 24/7 support plans are available for mission-critical deployments.

Absolutely. Our experienced team handles migrations regularly and will manage the entire process including data migration, configuration transfer, user training, and parallel running to ensure zero downtime. We create a detailed migration plan tailored to your specific environment.

We offer flexible payment options including monthly and annual billing. Payment can be made via bank transfer, M-Pesa, credit card, or purchase order for established accounts. Annual subscriptions typically include a discount. Contact our sales team for a customized quote.

Authorized Zoho Partner

Verified Partnership