Zoho Suite Authorized Zoho Partner

Zoho Lens

Augmented reality remote assistance

Get Started

Zoho Lens is an augmented reality (AR) remote assistance platform that lets experts guide on-site technicians or customers through complex tasks using live video and AR annotations. Instead of sending a specialist to every location, Lens connects them virtually to see what the camera sees and draw instructions directly on the live video feed.

Technicians point their smartphone or smart glasses camera at the equipment, and the remote expert places AR arrows, circles, and text that appear anchored to real-world objects on the technician's screen. This spatial guidance is far more effective than verbal instructions alone, reducing errors and repeat visits.

Zoho Lens is invaluable for equipment maintenance, manufacturing support, quality inspections, and field service operations where expertise is scarce or travel is expensive. Session recording creates a visual audit trail, and integration with Zoho Desk lets agents escalate to an AR session directly from a support ticket.

Key Features

Live video streaming

AR annotations on real-world view

Smart glasses support

Freeze frame & snapshot

Session recording

Multi-participant sessions

Zoho Desk integration

Cross-platform (iOS, Android, web)

Frequently Asked Questions

Getting started is simple. Contact our team for a personalized consultation where we will assess your requirements, recommend the best configuration, and handle the entire setup and onboarding process. Most deployments are completed within 1-2 business days.

All our solutions include comprehensive support. You get access to our dedicated support team via email, phone, and WhatsApp during business hours. We also provide proactive monitoring, regular health checks, and access to our knowledge base. Extended 24/7 support plans are available for mission-critical deployments.

Absolutely. Our experienced team handles migrations regularly and will manage the entire process including data migration, configuration transfer, user training, and parallel running to ensure zero downtime. We create a detailed migration plan tailored to your specific environment.

We offer flexible payment options including monthly and annual billing. Payment can be made via bank transfer, M-Pesa, credit card, or purchase order for established accounts. Annual subscriptions typically include a discount. Contact our sales team for a customized quote.

Authorized Zoho Partner

Verified Partnership