Freshworks

Freshchat

Modern messaging for effortless customer engagement

Get Freshchat

Freshchat is a modern messaging platform that lets businesses engage customers on the channels they prefer — website live chat, WhatsApp, Facebook Messenger, Apple Business Chat, and more. AI-powered chatbots handle routine queries 24/7, freeing agents for complex conversations.

Contextual conversations are the core of Freshchat. When a customer reaches out, agents see the full history, recent purchases, and open tickets in one view. Proactive messaging campaigns can target visitors based on behaviour, page visited, or cart value — turning browsers into buyers.

For Kenyan businesses looking to scale support without scaling headcount, Freshchat's bot builder requires no coding. Xcobean configures bots, integrates WhatsApp Business API, and connects Freshchat to your CRM or helpdesk for a seamless experience.

Key Features

Omnichannel messaging — web, WhatsApp, Messenger, SMS

No-code AI chatbot builder with intent detection

Proactive messaging campaigns by visitor behaviour

Unified agent inbox with customer context

Auto-assign and intelligent routing rules

Rich media messages — images, carousels, quick replies

CSAT and bot performance analytics

Integration with Freshdesk, Freshsales, and 100+ apps

Multilingual bot support

Co-browsing and screen sharing

Frequently Asked Questions

Getting started is simple. Contact our team for a personalized consultation where we will assess your requirements, recommend the best configuration, and handle the entire setup and onboarding process. Most deployments are completed within 1-2 business days.

All our solutions include comprehensive support. You get access to our dedicated support team via email, phone, and WhatsApp during business hours. We also provide proactive monitoring, regular health checks, and access to our knowledge base. Extended 24/7 support plans are available for mission-critical deployments.

Absolutely. Our experienced team handles migrations regularly and will manage the entire process including data migration, configuration transfer, user training, and parallel running to ensure zero downtime. We create a detailed migration plan tailored to your specific environment.

We offer flexible payment options including monthly and annual billing. Payment can be made via bank transfer, M-Pesa, credit card, or purchase order for established accounts. Annual subscriptions typically include a discount. Contact our sales team for a customized quote.

Freshchat

Key Features

Frequently Asked Questions

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