Freshworks

Freshworks CRM Suite

Sales, marketing, and support in one powerful bundle

Get CRM Suite

The Freshworks CRM Suite combines Freshsales and Freshmarketer into a single subscription, giving revenue teams a 360-degree view of the customer journey — from first ad click to closed deal to post-sale support. Shared contacts and unified analytics eliminate data silos between sales and marketing.

Marketing teams nurture leads with automated journeys, while sales reps pick up warm leads scored by Freddy AI. Lifecycle stages, custom fields, and territory rules ensure seamless handoffs. Revenue dashboards show marketing-sourced pipeline, conversion rates, and ROI in real time.

For organisations that also run Freshdesk, the CRM Suite integrates natively — support agents see purchase history, and sales reps see open tickets. Xcobean bundles licensing, implementation, and training into a single engagement, making it simple to get started.

Key Features

Unified contact database shared by sales and marketing

Freddy AI lead scoring, deal insights, and forecasting

Visual sales pipelines with custom stages

Multi-channel marketing — email, WhatsApp, SMS, social

Journey builder with A/B testing

Revenue attribution and funnel analytics

Territory management and team hierarchies

CPQ for quotes and invoices

Native integration with Freshdesk and Freshservice

Open API and 100+ marketplace connectors

Frequently Asked Questions

Getting started is simple. Contact our team for a personalized consultation where we will assess your requirements, recommend the best configuration, and handle the entire setup and onboarding process. Most deployments are completed within 1-2 business days.

All our solutions include comprehensive support. You get access to our dedicated support team via email, phone, and WhatsApp during business hours. We also provide proactive monitoring, regular health checks, and access to our knowledge base. Extended 24/7 support plans are available for mission-critical deployments.

Absolutely. Our experienced team handles migrations regularly and will manage the entire process including data migration, configuration transfer, user training, and parallel running to ensure zero downtime. We create a detailed migration plan tailored to your specific environment.

We offer flexible payment options including monthly and annual billing. Payment can be made via bank transfer, M-Pesa, credit card, or purchase order for established accounts. Annual subscriptions typically include a discount. Contact our sales team for a customized quote.

Freshworks CRM Suite

Key Features

Frequently Asked Questions

Interested in Freshworks CRM Suite?

More from Freshworks

Related Products

Freshdesk

Freshsales

Freshservice

Freshchat