3CX Monitoring Tool

The 3CX Monitoring Tool is a purpose-built WHMCS module that provides real-time visibility into the health and performance of your 3CX instances. Designed by Xcobean for hosting providers and managed service providers who support multiple 3CX deployments, this module eliminates the guesswork from PBX management by continuously monitoring critical system metrics and alerting you before issues impact your customers.

The module connects to your 3CX instances via the Management Console API, tracking extension registration status, trunk connectivity, call quality metrics including MOS scores and jitter, disk usage, CPU load, and service health. When anomalies are detected — such as a trunk going offline, extensions deregistering, or call quality degrading — automated alerts are triggered via email, WHMCS ticket, or webhook, ensuring your support team responds before customers even notice a problem.

The integrated CDR analytics dashboard provides deep insight into call patterns, peak usage periods, and capacity trends, helping you right-size deployments and plan upgrades proactively. Multi-instance support means a single WHMCS installation can monitor dozens of 3CX systems across different clients, with per-client dashboards available through the WHMCS client area.